Trust & safety
How Omni Keeps Free Credits for Real Users
Every new account starts with 75 free credits, good for one full video generation and valid for 30 days. That welcome gift is funded by real customers, so a small share of it always goes missing: people signing up with one-off throwaway mailboxes, again and again, just to farm the free renders. This page explains, in plain terms, how we tell a real person from a signup farm — and what happens on the rare occasion a real user gets caught in the net.
One welcome gift per person
A normal signup on a regular mailbox — Gmail, Outlook, QQ Mail, a school address, or a Google/GitHub sign-in — receives the full 75 credits with nothing extra to do.
Throwaway domains get a smaller trial
Accounts registered with known disposable-email services still work and can still buy credits. They simply receive a small trial allowance instead of the full gift, so a farm of them funds nothing.
Every decision is logged and reversible
Each welcome-gift decision is recorded. If you are a real user whose credits came in short, one email to support is enough for us to trace the signup and top you up.
What we look at when a signup lands
No single signal decides on its own. They are read together, and none of them blocks registration — they only shape how many free credits the account starts with.
The email domain
One-time mailbox services exist for one purpose: receiving a confirmation, then moving on. Addresses from domains that exist only for that — or that appeared in an actual abuse wave — are recognized and given a reduced trial instead of the full gift.
Sign-in method
Signing in with Google or GitHub means the provider already verified the email, so those accounts always get the full gift. A password signup on a mailbox nobody has heard of carries less evidence, so it may start with no free credits at all.
How many accounts share a network
One person occasionally creates two accounts; a farm creates dozens from the same address in an afternoon. A small daily cap on welcome credits per network stops the second without touching the first — offices and campuses on shared connections are accounted for.
A human check at signup
Registration and login run through a human-verification step, which screens out most scripted signups before they ever reach the credit system.
What happens when a signup looks automated
- 1
The account is still created
Nobody is blocked from registering. A flagged account is a working account: you can log in, explore the editor, and buy credits whenever you want.
- 2
The welcome credits shrink
Instead of the full 75, the account starts with a small trial amount — enough to see the product move, not enough to fund rows of free renders. This is the only lever that gets pulled; nothing else about the account changes.
- 3
The decision is written down
Every gift decision — full, reduced, or withheld, and why — is stored with the signup. That record is what lets support review a case and reverse a mistake in minutes instead of guessing.
Being flagged is not an accusation. The filters are deliberately coarse, and the review process exists precisely because coarse filters occasionally catch someone real.
Signed up with your real email and got fewer credits?
- 1.Open your dashboard and check the credit history — the welcome-gift line shows exactly what was granted and when.
- 2.Still on the way? Sign-ins with Google or GitHub, and password signups on mainstream mailboxes or school addresses, qualify for the full gift. If you registered another way, adding one of those to your account resolves it.
- 3.On an office, campus, or family network? If several people signed up the same day, the per-network daily cap may have quietly lowered the later gifts. Waiting until the next day, or writing to us, sorts it out.
- 4.Still short? Email support@omni-vid.com from the address you registered with. We read every case, and real accounts get topped up — usually within a day.
Why this matters to you
Free generations are paid for out of the same budget that keeps subscriptions affordable and queues short. Every farmed account burns compute that would have gone to a paying customer, and the honest ways to absorb that — higher prices, smaller gifts, longer waits — all punish the people who did nothing wrong.
- Welcome credits stay meaningful: one full generation for every genuine new user, not a sliver of one.
- Failed generations are still refunded automatically, because the refund budget is not being eaten by fake accounts.
- The free tier survives. Generous-until-farmed programs get shut down entirely; a defended one keeps running.
When to write to us
Write to support@omni-vid.com if your welcome credits did not arrive, arrived short, or if you think your signup was flagged by mistake. Include the email you registered with and roughly when you signed up. Reviews are done by a person, not a filter, and genuine accounts are made whole.
Contact supportFAQ
Will I get my 75 free credits with a normal email?
Yes. A password signup on a mainstream mailbox (Gmail, Outlook, Yahoo, QQ Mail, and many regional providers), a school or university address, or a Google/GitHub sign-in all receive the full welcome gift automatically.
I used a temporary email — can I still get credits?
You can still use Omni and buy credits normally, but accounts on known disposable-email domains start with a small trial allowance instead of the full 75. If you have a regular mailbox, adding it to your account and writing to support is the way to get the full gift.
Does a work or school email address cause problems?
No. Registration is never blocked by domain. Recognized academic suffixes like .edu count as trusted mailboxes, and any other company domain works exactly the same as a consumer one — the account just may not qualify for the full free trial if the domain is unknown.
My teammates and I all signed up from the office. Why are some gifts smaller?
Welcome credits carry a small daily cap per network, so bulk farming from one address is stopped. People on the same office or campus connection can hit it. Wait until the next day for any account that came in short, or email support and we will review it.
Can I create multiple accounts to get more free credits?
The welcome gift is meant to be claimed once per person. Extra accounts on throwaway addresses are the exact pattern the filters are built to catch, and their gifts get reduced. If you need more credits, the paid plans are far cheaper than maintaining a farm.
I think my signup was flagged by mistake. What now?
Email support@omni-vid.com from your registered address. Every gift decision is logged with its reason, so we can see exactly what happened, review it by hand, and top up real accounts — usually within a day.
Claim your welcome credits
Sign up with the mailbox you actually use, and the full 75 credits are waiting — one complete video, on us.
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